Shipping policy

Shipping Policy

At The Macro Lady, we prepare and ship every order with care to ensure it will arrive safe and healthy.

Order Processing

  • Please allow 5–10 business days for order processing before shipment.

  • This time allows us to carefully collect, inspect, and prepare your live order to ensure the best quality.

  • You will receive a confirmation email with tracking once your order has shipped.

Shipping Schedule

  • Live orders are shipped on Tuesdays and Wednesdays to minimize transit delays.

  • We do not ship live items over weekends or holidays when carriers may delay service.

Shipping Methods

  • $55 Overnight Shipping (Required for Fish & Inverts) 

    • All fish and invertebrates must be shipped Overnight - no exceptions.

    • Overnight shipments are covered under our Live Arrival Guarantee.

  • $20 Overnight or Standard Shipping (Other Live Items and Dry Goods) 

    • Live items may be shipped Overnight (guaranteed) or via standard 2-Day shipping (not guaranteed).

    • Standard shipping is a lower-cost option, but issues such as delays or DOAs are not covered.

    • If problems occur with standard shipping, please contact us and we will attempt to work with you on a remedy.

Packaging & Care

  • Orders are shipped insulated in boxes with appropriate packing materials (heat or cold packs, depending on season).

  • We may hold or delay orders due to extreme weather or carrier service interruptions, and you will be notified of any changes.

Tracking

  • A tracking number will be provided once your order ships.

  • Please ensure someone is available to receive and unpack your order at delivery, as delays can compromise livestock health.

Shipping Areas

  • We currently ship live items within the continental U.S., where service is available.

  • Alaskan shipping is available but cost will be based on the current rate.  

  • International shipping may be available - please contact us for more information.

Questions?

If you have concerns about shipping, weather holds, or special requests, please email us at themacrolady@yahoo.com

Thank you for trusting us to bring the beauty of the ocean into your home reef