Shipping policy

Shipping Policy

At The Macro Lady, we prepare and ship every order with care to ensure it will arrive safe and healthy.

Please allow 5–10 business days for order processing before shipment.
This time allows us to carefully collect, inspect, and prepare your live order to ensure the best quality.
You will receive a confirmation email with tracking once your order has shipped.

Live orders are shipped on Tuesdays and Wednesdays to minimize transit delays.
We do not ship live items over weekends or holidays when carriers may delay service.

$55 Overnight Shipping (Required for Fish & Inverts)
- All fish and invertebrates must be shipped Overnight - no exceptions.
- Overnight shipments are covered under our Live Arrival Guarantee.
$20 Overnight or Standard Shipping (Other Live Items and Dry Goods)
- Live items may be shipped Overnight (guaranteed) or via standard 2-Day shipping (not guaranteed).
- Standard shipping is a lower-cost option, but issues such as delays or DOAs are not covered.
- If problems occur with standard shipping, please contact us and we will attempt to work with you on a remedy.

Orders are shipped insulated in boxes with appropriate packing materials (heat or cold packs, depending on season).
We may hold or delay orders due to extreme weather or carrier service interruptions, and you will be notified of any changes.

A tracking number will be provided once your order ships.
Please ensure someone is available to receive and unpack your order at delivery, as delays can compromise livestock health.

We currently ship live items within the continental U.S., where service is available.
Alaskan shipping is available but cost will be based on the current rate.
International shipping may be available - please contact us for more information.

If you have concerns about shipping, weather holds, or special requests, please email us at themacrolady@yahoo.com

Thank you for trusting us to bring the beauty of the ocean into your home reef